Services and Fees

Meeting Calendar

Submission Forms and
Guidance Documents

Client FAQ

Research Participants

Participantes en
Investigaciones

Client Satisfaction Survey

At RCRC IRB our goal is to provide you with the highest quality of professional IRB services. Please complete this brief questionnaire to ensure our performance continues to exceed your expectations. We appreciate your feedback as your satisfaction is our top priority!

(fields marked with * are required)

1. Are you the Primary Contact for RCRC IRB Services? *

Yes No

2. How did you hear about RCRC IRB?

3. Did you choose the IRB for this study?

Yes No
If yes, what were the most important factors that led you to choose RCRC IRB?

4. In preparing your submission, did you find the web site and/or forms user friendly? *

Yes No

5. Did you receive the IRB documents in a timely manner? *

Yes No

6. If you have had direct contact with RCRC IRB: *

a. Was the RCRC IRB staff helpful?

Yes No N/A

b. Was the RCRC IRB staff professional?

Yes No N/A

c. Was the RCRC IRB staff courteous?

Yes No N/A

d. Were voice mails and e-mails returned in a timely manner?

Yes No N/A

7. Has a staff member exceeded your expectations?

Yes No
If yes, please describe:

8. Would you choose RCRC IRB for future studies? *

Yes No
Please explain:

9. Do you have any suggestions that would improve our service to you?:

10. Are your monthly invoices accurate?

Yes No N/A

11. Do your monthly invoices arrive in a timely manner?

Yes No N/A

12. Do you have any comments or concerns regarding our current invoicing process?

Your Overall Satisfaction: *

How has our performance measured up? Please select one response per question.

1=Unacceptable, 2=Below Expectations, 3=As Expected, 4=Above Expectations, 5=Excellent
Quality of services:	1 2 3 4 5
Turnaround/timeliness:	1 2 3 4 5
Availability:	1 2 3 4 5
Responsiveness:	1 2 3 4 5
Courtesy:	1 2 3 4 5
Professionalism:	1 2 3 4 5
Cost:	1 2 3 4 5 N/A

Optional Information

Would you like RCRC IRB to contact you about this survey?

Yes No

Submitted by:

Phone number:

E-mail address: